Returns & Refunds

Customer Satisfaction Is Our Priority

We are committed to helping our customers make informed purchasing decisions and providing exceptional service throughout the buying process.

Due to the custom, oversized, and freight-shipped nature of many sauna products, return eligibility and restocking fees may vary by manufacturer.

We encourage customers to contact our wellness specialists prior to ordering to ensure the selected sauna meets their needs and space requirements.

Damaged Shipments

Please inspect all shipments upon delivery and note any visible damage before signing delivery paperwork. If damage is discovered, contact us immediately so we can assist in resolving the issue promptly.

Order Cancellations

Orders may be eligible for cancellation prior to shipment. Once an order has shipped, cancellation requests may be subject to manufacturer policies, freight charges, and applicable restocking fees.

Manufacturer Warranties

Most products sold through Luxury Sauna Collection include manufacturer warranties. Warranty coverage and terms vary by brand and product.

Need Assistance?

Our team is committed to ensuring your complete satisfaction. If you have questions regarding returns, warranties, or product support, please contact us and we will be happy to assist.