Shipping policy
Luxury Sauna Collection Shipping & Delivery Policy
At Luxury Sauna Collection, we understand that purchasing a premium sauna or wellness product is a significant investment. Our goal is to make the delivery experience as clear and well-coordinated as possible from the time your order is placed through its arrival.
Luxury Sauna Collection offers products from multiple premium manufacturers. Because our products vary in size, availability, origin, configuration, and delivery requirements, shipping methods, costs, production schedules, service options, and estimated delivery times vary by product and destination.
Product-specific shipping and delivery information is provided on the applicable product page and, when relevant, during the ordering process. Please review both the product-specific delivery information and this Shipping & Delivery Policy carefully before placing your order.
Delivery Area
Luxury Sauna Collection currently ships eligible products within the United States and Puerto Rico. Delivery availability varies by product, manufacturer, and destination.
Most products are available for delivery within the contiguous United States. Select products may also qualify for delivery to Alaska, Hawaii, and Puerto Rico, as indicated on the applicable product page or confirmed before purchase.
Certain remote, island, rural, or limited-access locations may require additional coordination, specialized delivery services, or additional charges, and some locations may not be eligible for delivery.
If we identify a delivery limitation after an order is placed, we will contact you before processing the affected order.
We do not currently ship internationally outside the United States and Puerto Rico.
Shipping Methods
Depending on the product, orders may be transported by an LTL freight carrier, specialty logistics provider, parcel carrier, or another carrier selected by the manufacturer or fulfillment provider.
Large and oversized products are commonly delivered by freight carriers to the curb or end of the driveway. The carrier may contact you directly to schedule a delivery appointment. Customers are responsible for providing accurate contact information and responding promptly to delivery scheduling requests.
Unloading Large & Oversized Shipments
Depending on the size and weight of the product, standard freight delivery may not include unloading the shipment from the delivery vehicle.
Customers are responsible for reviewing the product-specific delivery requirements and arranging appropriate personnel, equipment, or other assistance for unloading when required.
Liftgate service may be available for certain shipments; however, availability depends on the size and weight of the shipment, carrier capabilities, and delivery destination. Liftgate service should not be assumed unless specifically included or confirmed.
If you have questions about unloading requirements for a particular product, please contact Luxury Sauna Collection before ordering. We will be happy to help you understand the applicable delivery requirements.
Unless expressly stated on the product page or confirmed in writing, standard delivery does not include:
- Inside delivery
- Placement in a specific room, yard, patio, or other final location
- Unloading when not included with the applicable freight service
- Assembly or installation
- Electrical or plumbing work
- Site or foundation preparation
- Stair carries
- Removal of doors, railings, gates, or other property fixtures
- Removal or disposal of pallets, crates, or packaging materials
Shipping Costs
Shipping costs vary by product, manufacturer, delivery location, and service level.
Depending on the product, standard shipping may be:
- Included in the purchase price;
- Calculated during checkout; or
- Provided by quotation before the purchase is finalized.
When complimentary or included shipping is offered, it applies only to the destinations and standard delivery service identified on the applicable product page. Expedited, upgraded, specialized, white-glove, or other enhanced delivery services are not included unless expressly stated.
For products originating outside the United States, applicable freight, duties, brokerage, customs, or cross-border charges may be included in the product price or shipping charge when expressly stated on the applicable product page.
Any applicable shipping charge known at the time of purchase will be disclosed before the purchase is completed.
Optional Delivery Services, Installation & Customizations
White-glove delivery, professional installation, specialized unloading, and product customization may be available for an additional charge on select products and in select locations.
When available, these options and their associated costs may be displayed on the applicable product page, offered as a selectable option when ordering, or provided through a custom quotation.
Optional services are not included with standard delivery unless expressly stated.
The scope of professional installation, white-glove delivery, or another upgraded service varies by product and destination. Service details, scheduling, and location eligibility will be confirmed when applicable.
Unless expressly included, customers remain responsible for arranging necessary:
- Site and foundation preparation
- Electrical work
- Plumbing
- Permits or approvals
- Structural modifications
- Utility connections
- Other professional or trade services required for installation
Customizations and upgraded services may affect production, processing, and delivery timeframes.
Order Processing, Production & Estimated Delivery
Processing, production, and delivery timeframes vary by product and manufacturer. Product-specific estimates are displayed on the applicable product page or provided during the ordering process.
Made-to-Order Products
Certain products offered by Luxury Sauna Collection are handcrafted, customized, or made to order.
For these products, a timeframe displayed on the product page may represent an estimated production or build timeframe rather than an estimated delivery date. Transit time occurs after production is complete unless expressly stated otherwise.
In general, the estimated timeframe from order processing through delivery is approximately 3–12 weeks. However, made-to-order, customized, imported, specialty, or high-demand products may require additional time.
A different product-specific production or delivery estimate displayed on the applicable product page or provided with your order supersedes this general estimate.
Production, processing, transit, and delivery timeframes are estimates and are not guaranteed delivery dates.
Timing may be affected by factors including:
- Product availability
- Manufacturer production schedules
- Product configuration or customization
- Seasonal demand
- Carrier availability and capacity
- Destination
- Weather
- Holidays
- Customs or cross-border processing
- Delivery access limitations
- Circumstances outside our reasonable control
Tracking or shipment information will be provided when available.
Saunas, heaters, controls, accessories, and other components included in the same order may ship separately and arrive at different times.
Shipping Delays
We work with our manufacturers and shipping partners to provide the most accurate estimated timeframes available.
If we determine that an order will not ship within the timeframe stated at the time of purchase, Luxury Sauna Collection will notify the customer and provide appropriate options, which may include accepting a revised timeframe or canceling the affected unshipped order and receiving a refund when required by applicable law.
We will provide updates regarding material changes to anticipated production or delivery timing when such information becomes available to us.
Address Changes
Please verify your name, delivery address, email address, and telephone number carefully before submitting your order.
To request an address change, contact Luxury Sauna Collection as soon as possible at hello@luxurysaunacollection.com.
We will make reasonable efforts to accommodate an address change; however, changes cannot be guaranteed after an order has entered production, processing, fulfillment, or shipment.
Address changes requested after shipment may result in carrier, manufacturer, storage, rerouting, or administrative charges. Any applicable charges resulting from a customer-requested address change may be the customer's responsibility.
Order Cancellations
If you need to request a cancellation, please contact Luxury Sauna Collection immediately at hello@luxurysaunacollection.com.
Cancellation eligibility depends on the product, manufacturer requirements, customization status, and whether the order has entered production, processing, fulfillment, or shipment.
Submitting a cancellation request does not guarantee that an order can be canceled.
Customized, made-to-order, or special-order products may have limited cancellation periods or may become non-cancellable after production or customization has begun.
Product-specific cancellation restrictions will be displayed on the applicable product page or otherwise communicated when applicable.
Please review our Returns, Refunds & Cancellations Policy for complete information.
Delivery Appointments & Site Access
Customers are responsible for providing accurate delivery information and ensuring that the delivery location can safely accommodate the carrier and packaged product.
Before ordering, please consider:
- Road and driveway access
- Large-truck and freight-carrier access
- Gated entrances
- Low-hanging trees, branches, or wires
- Narrow, steep, curved, or unpaved driveways
- Limited turning or maneuvering space
- Building, elevator, doorway, hallway, or stairway dimensions
- Community, HOA, or property delivery restrictions
- Packaged product dimensions and weight
- Required unloading equipment or personnel
For oversized freight shipments, customers are responsible for determining in advance whether unloading equipment, additional personnel, terminal pickup, specialized delivery arrangements, or other assistance will be required.
Please contact Luxury Sauna Collection before ordering if your property has unusual or restricted access or if you are uncertain about the delivery requirements for your selected product.
Additional charges resulting from circumstances such as an incorrect or changed address, missed delivery appointment, failure to respond to carrier scheduling requests, refused delivery, inaccessible location, delayed delivery coordination, terminal or carrier storage, redelivery, specialized unloading, or special handling may be the customer's responsibility when applicable.
Receiving & Inspecting Your Delivery
Please arrange for a responsible adult to be present to receive and inspect large or freight-delivered products.
Carefully inspect all cartons, crates, pallets, packaging, and visible product surfaces before accepting and signing for the delivery.
If you notice visible damage, missing pieces, crushed or punctured packaging, broken seals, an open or damaged crate, or another irregularity:
- Do not sign a clean delivery receipt without noting the damage.
- Describe the damage clearly on the carrier's delivery receipt or Bill of Lading.
- Take clear photographs of the shipment, packaging, shipping labels, and all visible damage before moving or unpacking the shipment when reasonably possible.
- Ask the driver to acknowledge the damage on the delivery documentation when possible.
- Retain all original packaging, crates, pallets, and shipping materials.
- Contact Luxury Sauna Collection promptly with your order number, photographs, delivery documentation, and a description of the issue.
Writing only “subject to inspection” does not replace documenting visible damage on the carrier's delivery receipt.
If the product appears severely damaged, contact Luxury Sauna Collection for guidance before refusing the shipment whenever reasonably possible.
Do not automatically refuse a damaged freight shipment unless instructed to do so by Luxury Sauna Collection or the applicable delivery instructions.
Unauthorized refusal of a shipment may result in return freight, storage, redelivery, rerouting, or other charges.
Reporting Shipping Damage
Shipping carriers and manufacturers may impose different deadlines for reporting freight or concealed damage. For this reason, product-specific damage-reporting requirements may apply and should be reviewed before delivery.
Please report shipping damage to Luxury Sauna Collection as soon as possible after delivery and within any product-specific reporting period stated on the applicable product page or delivery instructions.
Unless a shorter product-specific timeframe applies, shipping damage must be reported to Luxury Sauna Collection no later than seven (7) calendar days after delivery.
Prompt reporting is extremely important because carrier and manufacturer claim rights may be affected by delayed notification.
Concealed Damage
Even when exterior packaging appears undamaged, please inspect your product promptly after delivery.
If concealed damage is discovered:
- Stop unpacking, assembly, installation, and use of the affected product.
- Preserve the product and all original packaging materials.
- Photograph the packaging, shipping labels, product, and damaged areas in detail.
- Contact Luxury Sauna Collection immediately with your order number and documentation.
Concealed damage must be reported within any shorter product-specific reporting period stated for the applicable product. If no shorter period applies, concealed damage must be reported no later than seven (7) calendar days after delivery.
Failure to inspect the shipment, document visible damage, retain the original packaging, or report damage within the applicable timeframe may affect our ability to obtain repair, replacement, reimbursement, or another resolution from the manufacturer or carrier.
Customer Responsibilities
Before placing an order, customers are responsible for reviewing the applicable product's:
- Overall and packaged dimensions
- Weight
- Electrical requirements
- Ventilation requirements
- Foundation or flooring requirements
- Required clearances
- Assembly and installation requirements
- Delivery and site-access requirements
- Unloading requirements
Customers are responsible for confirming that the product can be safely delivered to and installed at the intended location.
Luxury Sauna Collection strongly recommends consulting qualified contractors, electricians, installers, or other appropriate professionals before ordering when site preparation or installation requirements are uncertain.
Product-Specific Shipping & Delivery Requirements
Because Luxury Sauna Collection represents multiple premium manufacturers, certain products have unique production, freight, receiving, unloading, inspection, or delivery requirements.
Product-specific shipping and delivery information displayed on the applicable product page forms part of the shipping and delivery terms for that product and should be reviewed together with this policy before purchase.
Where a product has special freight, unloading, receiving, or damage-reporting requirements, those requirements will be identified on the applicable product page or otherwise communicated during the ordering process.
We encourage customers purchasing large, made-to-order, customized, or specialty freight products to contact us before ordering with any questions regarding delivery access, unloading, site preparation, or installation planning.
Questions & Delivery Assistance
We want you to feel prepared for the arrival of your purchase.
If you have questions regarding shipping, freight delivery, unloading requirements, site access, professional installation, white-glove service, customization, or another delivery consideration, please contact us before placing your order.
Luxury Sauna Collection
Email: hello@luxurysaunacollection.com
You may also contact us through the Contact Us page on our website.