Luxury Sauna Collection Shipping & Delivery Policy

Luxury Sauna Collection offers products from multiple premium manufacturers. Because our products vary in size, availability, origin, and delivery requirements, shipping methods, costs, service options, and estimated delivery times may vary by product and destination.

Product-specific shipping information is displayed on the applicable product page and, when relevant, during checkout. Please review this information carefully before placing your order.

Delivery Area

We currently ship eligible products within the United States and Puerto Rico. Delivery availability varies by product, manufacturer, and destination.

Most products are available for delivery within the contiguous United States. Select products may also qualify for delivery to Alaska, Hawaii, and Puerto Rico, as indicated on the applicable product page.

Certain remote, island, rural, or limited-access locations may require additional coordination or may not be eligible for delivery. If we identify a delivery limitation after an order is placed, we will contact you before processing the order.

We do not currently ship internationally outside the United States and Puerto Rico.

Shipping Methods

Depending on the product, orders may be transported by a freight carrier, specialty logistics provider, or another carrier selected by the manufacturer.

The carrier may contact you directly to schedule a delivery appointment. Customers are responsible for providing accurate contact information and remaining available to coordinate delivery when required.

Unless expressly stated on the product page or confirmed in writing, standard delivery does not include:

• Inside delivery
  
• Placement in a specific room or outdoor location
  
• Assembly or installation
  
• Electrical or plumbing work
  
• Site preparation
  
• Stair carries
  
• Removal of doors, railings, or property fixtures
  
• Removal of pallets, crates, or packaging materials
  

Shipping Costs

Shipping costs vary by product, manufacturer, delivery location, and service level. Depending on the item, standard shipping may be included in the purchase price, calculated during checkout, or provided by quotation before the purchase is finalized.

When complimentary shipping is offered, it applies only to the destinations and standard delivery service identified on the applicable product page. Expedited, upgraded, or specialized delivery services are not included unless expressly stated.

Any applicable shipping charge will be disclosed before the purchase is completed.

Optional Services and Customizations

White-glove delivery, professional installation, and product customization may be available for an additional charge on select products.

When available, these options and their associated costs will be displayed on the applicable product listing, offered as a selectable option when ordering, or provided through a custom quotation.

Optional services are not included with standard delivery unless expressly stated. The scope of professional installation, white-glove delivery, or another upgraded service may vary by product and destination. Service details, scheduling, and location eligibility will be confirmed after purchase when applicable.

Site preparation, electrical work, plumbing, permits, structural modifications, and other trade services are not included unless expressly described on the product page or confirmed in writing.

Customizations and upgraded services may affect processing and delivery timeframes. Any known additional costs and estimated timing will be disclosed before the customized order or service is finalized.

Order Processing and Estimated Delivery

Processing and delivery timeframes vary by product and manufacturer. Product-specific estimates are displayed on the applicable product page or provided during the ordering process.

In general, the estimated time from order processing through delivery is approximately 3–12 weeks. This general estimate does not replace a different product-specific timeframe displayed on a product page or provided in an order confirmation.

Processing and delivery timeframes are estimates and are not guaranteed delivery dates. Delivery may be affected by product availability, production schedules, customization, carrier capacity, destination, weather, holidays, access limitations, or other circumstances outside our direct control.

Tracking or shipment information will be provided when available.

Shipping Delays

If we determine that an order will not ship within the timeframe stated at the time of purchase, Luxury Sauna Collection will notify the customer and provide the option to:

• Accept the revised shipping timeframe; or
  
• Cancel the affected unshipped order and receive a refund in accordance with applicable law.
  

We will continue to provide updates regarding material changes to the anticipated shipping or delivery timeframe.

Address Changes

Please verify your name, delivery address, email address, and telephone number carefully before submitting your order.

To request an address change, contact Luxury Sauna Collection as soon as possible at hello@luxurysaunacollection.com.

We will make reasonable efforts to accommodate the request, but an address change cannot be guaranteed after an order has entered production, processing, or shipment. Additional carrier, storage, or rerouting charges resulting from an approved address change may be the customer’s responsibility.

Order Cancellations

If you need to request a cancellation, contact us immediately at hello@luxurysaunacollection.com.

Cancellation eligibility depends on the product, manufacturer requirements, customization status, and whether the order has entered production, processing, or shipment. Submitting a cancellation request does not guarantee that the order can be canceled.

Customized, made-to-order, or special-order products may not be eligible for cancellation after production or customization has begun. Any product-specific cancellation restrictions will be displayed on the product page or communicated before the order is finalized.

The cancellation provisions above do not limit any cancellation or refund rights that may apply when an order cannot be shipped within the timeframe stated at the time of purchase.

Please review our Returns, Refunds & Cancellations Policy for additional information.

Delivery Appointments and Site Access

The customer is responsible for providing accurate delivery information and ensuring that the delivery location can safely accommodate the carrier and packaged product.

Before ordering, please consider:

• Road and driveway access
  
• Gated entrances
  
• Low-hanging trees or wires
  
• Narrow, steep, or unpaved driveways
  
• Limited truck access
  
• Building, elevator, doorway, or stairway dimensions
  
• Any community or property delivery restrictions
  

Please contact us before ordering if your property has unusual or restricted access.

Charges resulting from an incorrect address, missed appointment, refused delivery, inaccessible location, storage request, redelivery, or special handling may be the customer’s responsibility when permitted by the applicable carrier and disclosed to the customer.

Delivery Inspection and Damage

Please inspect all cartons, crates, pallets, and visible product surfaces before accepting and signing for the delivery.

If you notice visible damage, missing pieces, crushed or punctured packaging, broken seals, or other irregularities:

1. Describe the damage clearly on the carrier’s delivery receipt.
   
2. Take photographs of the packaging, shipping labels, product, and damaged areas.
   
3. Ask the driver to acknowledge the damage when possible.
   
4. Retain all packaging, crates, pallets, and shipping materials.
   
5. Contact Luxury Sauna Collection as soon as possible, but no later than seven calendar days after delivery, at hello@luxurysaunacollection.com. Include your order number, delivery receipt, a description of the damage, and clear photographs.
   

Writing “subject to inspection” does not replace documenting visible damage on the delivery receipt.

If the product appears severely damaged, contact Luxury Sauna Collection for guidance before refusing the shipment whenever reasonably possible. Unauthorized refusal of an undamaged shipment may result in return freight, storage, or redelivery charges.

Concealed Damage

Please inspect the product promptly after delivery, even if the exterior packaging appears undamaged.

If concealed damage is discovered, stop unpacking, assembly, installation, and use of the product. Preserve the product and all original packaging materials and take detailed photographs of the packaging, shipping labels, product, and damaged areas.

Concealed damage must be reported to Luxury Sauna Collection as soon as possible, but no later than seven (7) calendar days after delivery, at hello@luxurysaunacollection.com. Please include your order number, a description of the damage, and clear photographs.

Failure to inspect the shipment, document visible damage, retain the original packaging, or report damage within the required timeframe may affect our ability to obtain repair, replacement, or another resolution from the manufacturer or carrier.

Customer Responsibilities

Before placing an order, the customer is responsible for reviewing the product’s:

• Overall and packaged dimensions
  
• Weight
  
• Electrical and ventilation requirements
  
• Foundation or flooring requirements
  
• Required clearances
  
• Assembly and installation requirements
  
• Delivery and site-access requirements
  

Customers are responsible for confirming that the product can be delivered to and installed at the intended location.

Questions

For questions about shipping, delivery requirements, professional installation, white-glove service, customization, or site access, please contact us before ordering:

Luxury Sauna Collection
Email: hello@luxurysaunacollection.com

You may also contact us through the Contact page on our website.